Privacy Policy for Tidal Tome

Welcome to Tidal Tome. We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy describes how Tidal Tome collects, uses, and shares your personal information when you visit or make a purchase from our site.

1. Information We Collect

We collect various types of information in connection with the services we provide, which can include personal data. The information we collect falls into a few categories:

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you:
  • Create an account: Your name, email address, password.
  • Place an order: Billing and shipping address, payment information (processed by secure third-party processors), contact number.
  • Subscribe to our newsletter or event notifications.
  • Participate in reading clubs or local author events.
  • Contact us for customer support.
• Usage Data: We automatically collect information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and clickstream data. This helps us understand visitor behaviour and improve our services.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected data for various purposes:

• To process and fulfill your orders, including sending shipping notifications and updates.
• To manage your account and provide you with access to our services.
• To communicate with you about your orders, inquiries, and customer service requests.
• To send you marketing and promotional communications about new books, events, and special offers that may be of interest to you, based on your preferences.
• To personalize your experience on our site, such as recommending books or events tailored to your interests.
• To improve and optimize our site's functionality, user experience, and our product offerings.
• To monitor and analyze usage and trends to enhance our services.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

We may share your personal information in the following situations:

• Service Providers: We engage third-party companies and individuals to facilitate our service, provide service on our behalf, perform site-related services, or assist us in analyzing how our site is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors, shipping partners, and website analytics providers.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Third-Party Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our service does not address anyone under the age of 16 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By post: Tidal Tome, 63 Ravensdale Road, Dublin, D03 AY74, Ireland.